Shipping policy

Shipping Policy

We know you don’t like waiting around — neither do we. Every Striix Nutrition order is packed and shipped from our Australian warehouse with care and speed.

Shipping Methods and Times

At Striix Nutrition, we are committed to ensuring that your order is delivered to you in a timely and efficient manner.

We offer the following shipping methods:

Standard Shipping: Orders shipped using this method will typically arrive within 3-7 business days after processing.
Express Shipping: Orders shipped using this method will typically arrive within 2-3 business days after processing.
New Zealand: Orders shipped using this method will typically arrive within 5 to 10 business days after processing.
International Shipping: For our international customers, unfortunately we do not currently offer international shipping. We are currently working on this! So sign up to our emails to make sure you can stay up to date.

Please note that shipping and processing times may vary depending on the availability of the product, your location and courier performance — especially during peak sales periods (e.g. Black Friday, Christmas). You will receive a confirmation email with tracking information once your order has been shipped.

Shipping Costs

Shipping costs are calculated based on the shipping method you select and the destination of your order. During the checkout process, you will be provided with the exact shipping cost for your order.

Order Processing Time

Orders are typically processed within 1 to 2 business days from the date of purchase (Monday–Friday, excluding public holidays). **Please allow additional time for processing during peak seasons or promotional events.

Tracking Your Order

Once your order has been shipped, you will receive a tracking number/link via email, allowing you to monitor the status and location of your package. Make sure to check your spam folder or reach out to info@striixnutrition.com.

Shipping Restrictions

Please ensure that you provide accurate shipping information during the checkout process. We are not responsible for orders shipped to incorrectly provided addresses.
Shipping may be delayed or unavailable to certain remote areas. In such cases, we will contact you to discuss alternative shipping options.
Lost or Damaged Shipments

In the rare event that your order is lost or damaged during transit, please contact our customer support team at Striix Nutrition within 7 days of receiving your tracking information. We will work with our shipping partners to resolve the issue and ensure a satisfactory resolution.

Lost or Delayed Parcels

If your order hasn't arrived within 10 business days of dispatch, contact us at info@striixnutrition.com. We'll chase it down for you, but please note, we cannot control courier delays once it leaves our warehouse.

Damaged or Missing Items

We inspect every order before it leaves the warehouse.
If something arrives damaged or missing, email us within 7 days with your order number and photos of the issue.
We’ll make it right.

Returns and Refunds

Please refer to our Return & Refund Policy for information on returns and refunds related to your order.

If you have any questions or concerns about our shipping policy or your specific order, please do not hesitate to contact our customer support team at info@striixnutrition.com.

Changes to this Shipping & Returns Policy

Striix Nutrition reserves the right to make changes to this shipping policy at any time. Any updates or modifications will be posted on our website, and the effective date will be revised accordingly.

By placing an order with Striix Nutrition, you agree to the terms and conditions outlined in this shipping policy.